Policy Overview
DVDVPN is committed to protecting user privacy. This Privacy Policy applies to all data interactions between you and us through our website, applications, and related services.
We process your information only as necessary to provide, maintain, and improve our services, employing reasonable technical and administrative measures to secure your data.
By continuing to use our services, you acknowledge that you have read and accepted this Privacy Policy. If you do not agree with any part of this policy, please stop using our services.
Our Commitment: DVDVPN does not sell your personal information to third parties for commercial purposes. The core purpose of processing your data is always to provide a more stable and secure VPN service.
Information Collection
We collect only the necessary information directly related to providing our services, including:
Account Information
The following information is required during signup to create and manage your account:
Service Usage Data
To ensure normal operation and accurate billing, we record basic data related to your subscription, such as total traffic usage and plan validity. We do not record the specific websites, content, or communications you access through our VPN.
Device & Connection Info
When the client communicates with our servers, we may collect limited technical information for troubleshooting and optimization:
- Client version and Operating System type
- Connection timestamps (for traffic metering)
- Selected node regions
Payment & Transaction Info
Payments are handled by trusted third-party providers. We do not store full credit card numbers or payment credentials in our own systems, only essential transaction summaries (e.g., status, amount, and time) for order verification.
Tickets & Customer Communication
When you submit a request through our ticket system, the descriptions, screenshots, and contact info you provide will be used to process your request.
Purpose of Use
We use the collected information only for the following purposes:
- Providing Core Services: Creating and managing your account, processing subscriptions, and metering traffic quotas.
- Account Security & Verification: Verifying your identity during login, password resets, or when unusual activity is detected to prevent unauthorized access.
- Processing Payments & Refunds: Verifying order records and handling transactions through third-party channels.
- Customer Support: Responding to inquiries and technical support requests submitted via tickets.
- Service Notifications: Sending important notices related to your account or service status (e.g., expiration reminders, security alerts).
- Service Improvement: Optimizing network performance and client experience based on aggregated, de-identified usage analytics.
- Compliance & Security: Preventing fraud, abuse, or violations of our Terms of Service, and cooperating with legal obligations where required by law.
We will not use your information for any commercial activities outside the above scope, including but not limited to selling data to advertisers or behavioral profiling.
Information Sharing
We do not sell, rent, or trade your personal information with third parties. We may share information with essential service partners only in the following limited circumstances:
Essential Service Partners
We work with trusted providers for specific functions. These partners access your data only to the extent necessary to perform their roles and are contractually prohibited from using it for other purposes:
- Third-party payment processors (to complete transactions)
- Server and cloud infrastructure providers (to run VPN nodes and account services)
Legal Requirements
We may be required to disclose account-related information if requested under applicable law or valid judicial authorization. We will strive to notify affected users in advance where permitted.
Business Changes
In the event of a merger, acquisition, or asset transfer, your account info may be transferred as part of the business assets. We will notify you via your registered email before such transfer, at which point you may choose to delete your account.
We restrict data access by partners through both technical and contractual means. Partners are not permitted to use data obtained from us for their own marketing purposes.
Data Security
We employ technical and administrative security measures proportionate to the sensitivity of the data to prevent unauthorized access, disclosure, alteration, or destruction:
- Passwords are stored using hash encryption; we cannot access your password in plaintext.
- Data transmission between the client and server is protected by industry-standard encryption protocols.
- We strictly control access to internal systems, authorizing only essential personnel to access relevant data.
- We regularly assess and review our system security.
While we strive to protect your info, no method of transmission over the internet or electronic storage is absolutely secure. We will notify you promptly of any data events affecting your account security as required by law.
Cookies & Local Storage
Our website may use cookies and local storage to support essential functions, including:
- Session Management: Keeping you logged in as you browse.
- Preferences: Remembering your UI choices, such as language.
- Security Verification: Preventing security attacks like Cross-Site Request Forgery (CSRF).
We do not use cookies for cross-site behavioral tracking or sharing data with third-party ad networks. You can disable cookies in your browser, though this may impact certain site features like maintaining your login session.
Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy:
- Account Information: Retained as long as your account is active. Upon deletion, we will remove or anonymize your personal info within a reasonable timeframe, unless retention is required by law.
- Transaction Records: Retained for a specific period to comply with financial and tax regulations.
- Ticket Records: Customer support records are kept for a period after resolution to facilitate follow-ups if needed.
We do not retain personal data indefinitely without a valid business or legal justification.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal info:
- Access: Request a copy of the personal info we hold about you.
- Rectification: Request correction of inaccurate information.
- Deletion: Request removal of your personal info where no valid retention reason exists.
- Restriction: Request that we limit the processing of your info in certain circumstances.
- Portability: Request your info in a common, structured format.
- Withdrawal of Consent: Withdraw consent for processing at any time (does not affect lawfulness of processing before withdrawal).
The scope and exercise of these rights depend on local regulations. To exercise them, please submit a request via our dashboard ticket system; we will respond within a reasonable timeframe.
In some cases, we may be unable to fulfill your request due to legal obligations or other permitted reasons, in which case we will provide an explanation.
Protection of Minors
DVDVPN services are intended for adults. We do not provide services to minors under 18 or knowingly collect their personal information.
If you believe we have inadvertently collected information from a minor, please contact us immediately via a support ticket. We will take steps to delete such data and terminate the account as quickly as possible.
If you are a legal guardian of a minor and have concerns, you are welcome to contact us through our official channels.
Third-Party Services
Our website or client may contain links to third-party websites or services (e.g., payment pages, app stores). This Privacy Policy applies only to platforms directly operated by DVDVPN.
Third-party sites have their own privacy policies; we are not responsible for their data handling practices and cannot control them. We recommend reading their policies before visiting any third-party platform.
Our cooperation with third-party payment providers is limited solely to processing the payment itself. Their data handling is governed by their own policies, independent of our services.
Policy Changes
We reserve the right to amend this Privacy Policy at any time to reflect service changes, legal requirements, or updated industry best practices.
In the event of material changes, we will notify you via the email provided at registration or by prominently marking an update notice at the top of this page before the new policy takes effect.
Continued use of our services after a major change notice constitutes acceptance of the updated Privacy Policy. If you do not accept the changes, you must stop using our services and delete your account before they take effect.
The "Last Updated" date at the top of this page indicates the latest revision date; please check back regularly.
For non-substantive adjustments (e.g., wording corrections, formatting optimizations), we may not send separate notifications, but the update date will be adjusted accordingly.
Contact Information
If you have questions, comments, or wish to exercise your data rights, you can reach us by submitting a support ticket via your dashboard:
Online Ticket System
Log in to your DVDVPN account and submit a support ticket via your dashboard. This is our primary channel for privacy requests, helping us accurately verify your identity and process requests promptly.